Home Care

A dedicated commitment from qualified carers, vetted and trained by Care Never Sleeps, giving you the peace of mind that comes from knowing you are in capable hands. We have close, everyday communications and care co-ordination, thus providing an effective professional service, with care reports monitoring progress at every stage. Our staff are very carefully selected.  All potential workers are interviewed in person, with two original references obtained and taken up [we do not accept copy references]. 

We always run a Disclosure and Barring Service (DBS) check. Once registered with us, new carers take part in our extensive induction program, which is followed by specific training modules tailored to meet their individual needs. Once a carer is offered and take up a position with a client, they are closely monitored and supervised throughout their placement. This rigorous preparation ensures that your carers are selected from a team of skilled professionals, with the expertise necessary to embrace your needs, 365 days a year.

Home Care: Step-by-Step
When you or your family come to Care Never Sleeps, we want you to know that what drives us is Choice, Trust and Openness - and a key part of this is letting you know exactly what we do, how we do it - and why you can count on us to deliver a reliable and professional service!


Step One: Understanding Your Needs
However simple or complex your needs a Service User Care Plan will be formulated by the carer and everyone else who has a vested interest in your care provision - e.g. family members or external professionals. This enables our clients to live as independently and comfortably as is possible in their circumstances. 

Prior to the start of the service, our client will be introduced to a few carers -  each one fully conversant with the necessary skills and experience to provide the care that our client needs. Each carer will be selected on their personal compatibility with our client, which we feel is necessary - especially for the provision of a live-in care service. Thus choice is a key operating principle for us.

Step Two: Engaging the Carer and Implementing the Package
A weekly or bi-weekly rota will then be implemented in accordance with your choice of carer. Your choice of service will be tailored exactly to your needs: a live-in or hours package. We offer a live-in care service which enables the client to remain in the comfort of their own home thus staving off the daunting prospect of selling their property and moving into a residential or nursing home. Throughout the live-in care service the carer will take on all aspects of the clients previous role i.e. housework, shopping etc. The carer will accompany the client to doctor/dental hospital appointments, where necessary.

Our hours package is no less comprehensive: again, tailoring the engagement of the right carer (selected by you, with choice uppermost in mind) and ensuring that the right balance between needs and affordability is struck and maintained throughout. The carer will ensure that the client maintains all aspects of his/her life such as going to the cinema, meeting friends and generally ensuring they have an active social life, where applicable. As a company, we also like to include, not exclude, family members who have previously contributed to the care of the client, as we feel that they offer a greater insight, which would be extremely helpful in our provision of care.

Step Three: Constant Monitoring and Feedback
We believe in choice, trust and openness as the core operating principles that should guide our home care offering. Therefore, with this last point in mind - openness - we invite our clients to provide us with feedback on how our carers perform, in all aspects of their work and behaviours - and we'll openly publish this feedback, but of course, carefully ensure that anything related to the personal aspects of the client will remain strictly confidential. 

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